Refund policy
At NAVISO, customer satisfaction is important to us. We aim to provide reliable, quality products that support everyday needs. If you are not satisfied with your purchase for any reason, you may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and in original packaging. Proof of purchase, such as your order number or receipt, is required. To initiate a return, please contact us at navisoworld@gmail.com.
Cancellation Policy
Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this timeframe, we may not be able to accommodate cancellations, as the order may already be in processing or dispatched. If your order is successfully cancelled within 24 hours, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
30-Day Return Policy
Returns are accepted within 30 days of delivery. Items must be unused, unwashed, and returned in their original condition and packaging. Once your return request is approved, our support team will provide you with return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Refund Processing
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to the original payment method used during checkout. Refunds are typically processed within 5–10 business days, although processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
We take great care in packaging our products to reduce the risk of damage during shipping. If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing navisoworld@gmail.com and including clear photos or videos of the issue. If your claim is approved, we will offer a replacement or a full refund at no additional cost. Damage caused by normal wear and tear, misuse, or improper handling is not eligible for a refund or return.
Return Shipping
Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service when returning items, as NAVISO is not responsible for lost or delayed return shipments.
Exchanges
At this time, NAVISO does not offer direct exchanges. If you wish to exchange an item, you must return the original product following our return process and place a new order separately.
Late or Missing Refunds
If you have not received your refund after the stated processing time, please first check with your bank or payment provider, as processing times may vary. If the issue persists, you may contact us at navisoworld@gmail.com for further assistance.
Policy Updates
NAVISO reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon posting on our website. Customers are encouraged to review the most recent version of this policy before making a purchase. By purchasing from NAVISO, you agree to the terms outlined above.
Contact Us
For any questions regarding returns or refunds, please contact us at navisoworld@gmail.com.