Shipping policy
Last updated: 1 January 2026
At NAVISO, we aim to provide a smooth and reliable delivery experience for all customers. This Shipping Policy outlines how orders are processed, shipped, and delivered within the United Kingdom.
Shipping Coverage
We currently ship within the United Kingdom only.
Shipping Costs
We are pleased to offer FREE shipping on all orders, unless stated otherwise during special promotions.
Any applicable shipping details will always be clearly displayed at checkout before payment.
Order Processing Time
Please allow 1–3 business days for order processing after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Processing time is separate from delivery time.
During peak seasons or high-demand periods, processing may take slightly longer.
Estimated Delivery Time
Once dispatched, estimated delivery time is:
United Kingdom: 7–14 business days
Delivery times may vary depending on product availability, carrier operations, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to become active after dispatch.
Accurate Shipping Information
Customers are responsible for ensuring that all shipping details are accurate and complete at checkout.
If an address appears incorrect or incomplete, our support team may contact you to verify details.
Failure to respond may result in order delays or cancellation.
If you notice an error after placing your order, please contact us as soon as possible at navisoworld@gmail.com. While we will try to assist, changes cannot be guaranteed once an order has been processed.
Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to:
• Carrier delays
• Weather conditions
• High order volumes
• Address verification issues
NAVISO is not responsible for delays caused by factors beyond our control, but we will always assist in tracking and resolving delivery issues where possible.
Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at navisoworld@gmail.com with your order number.
Once a package is handed over to the courier, delivery responsibility lies with the carrier.
However, we will work with the courier to investigate and assist you. Replacements may be offered depending on the situation.
Customs & Duties
For UK deliveries, customers will not be required to pay additional customs duties unless explicitly stated.
Policy Updates
NAVISO reserves the right to update or modify this Shipping Policy at any time.
Any changes will take effect immediately upon publication on our website.
We encourage customers to review this policy periodically.
NAVISO
Trusted UK General Store
Reliable Shipping • Transparent Policies • Customer First